Shipping policy

Shipping Times

We aim to check and pack your order within 5 business days.
Once shipped, your estimated delivery time is:
asia orders: 7-15 business days
International Orders: 7-28 business days
Please note: During peak seasons or sales events, slight delays may occur.

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Pre-Order & Made-to-Order Items

Some of our most unique pieces are made-to-order or released on pre-sale.
These items may take up to 4 weeks before shipment.
We'll keep you updated throughout the process - thanks for your patience while we create something worth the wait.

Order(s)	Shipping Fee	Estimated Delivery
Under 369	24.24	7-28 business days
Under 369 Asia	12.12	7-15 business days
Over 369 Free	FREE	7-28 business days (INTL) / 7-15 asia
Express	24.24	7-15 business days

Shipping time begins once your order has been
dispatched.

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Customs & Import Duties

Some countries may charge additional customs or import duties.
Customers are responsible for these charges, if applicable.
We will do our best to minimize duties on your behalf, and we're here to help if you run into issues.

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? FAQ

Q: How do I know if an item is pre-order?
A: We mark pre-order items clearly on the product page. Feel free to contact us before purchasing if you're unsure.

Q: Can I change my shipping address after placing an order?
A: Please click here to submit the new details as soon as possible. You can also email us at
shop@1212.is your order hasn't shipped yet, we'll do our best to make the change in time.

Q: What if my package gets stuck or delayed?
A: Occasionally, international shipping may face customs delays. If your tracking hasn't updated in over 10 business days, reach out - we'll assist right away.

Need Help?
We're always here for you. shop@1212.is